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Question
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• From the Bidding Schedule – “Clemson Affiliated Subsidiary(s) worker(s)” how many workers would this entail, and can more detail be provided regarding who these workers may be?
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Answer
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The offeror should be able to provide services to, on average, 6,300 employees.
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Submitted
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10/13/2022 03:32:34 PM (ET)
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Question
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• From the Services Section – “all three (3) benefit related events” – how many hours would be associated to each event?
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Answer
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Eight hours per event not including the offeror's travel time.
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Submitted
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10/13/2022 03:32:21 PM (ET)
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Question
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• From the Services Section – “The offer will be available to conduct monthly discussions via phone or in person with the Office of Human Resources” – Have these been done in-person historically, and if yes, how many times annually is this done in-person?
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Answer
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Generally, via phone, but if requested the offeror should be able to meet in-person at an agreed upon time.
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Submitted
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10/13/2022 03:32:00 PM (ET)
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Question
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• From the Services Section – “The offeror will be able to provide phone or in-person consultations for Human Resource managers as well as supervisors.” – Have in-person consultations taken place historically, and if yes, how many in-person hours are provided on average annually?
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Answer
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Yes and they happen throughout the year. Generally, we would estimate that these meetings/phone calls are around 25 hours throughout the year.
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Submitted
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10/13/2022 03:31:50 PM (ET)
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Question
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• From the Services Section – “The offeror must include workshops of at least one hour in length at least semi-annually and shall cover EAP resources” – can these be provided virtually?
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Answer
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Yes, they could be provided virtually.
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Submitted
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10/13/2022 03:31:31 PM (ET)
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Question
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• From the Services Section – “Online training resources must be unlimited and available 24/7. Specific topics and the level of instruction will need to be based on the employee’s education level.” – We provide online soft-skills trainings on a range of topics, which are accessible 24/7 within the website we provide to Clemson, is this what you are seeking? Or, are you seeking some other type of online training, and if so, could examples be provided of the training topics?
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Answer
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The offeror is expected to be able to provide training that meets the need of the university's population including frontline workers and professors.
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Submitted
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10/13/2022 03:31:14 PM (ET)
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Question
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• From the Services Section – “The offeror shall provide crisis counseling in the event of an emergency/critical incident that consists of at least five (5) hours in the base price” – Is the expectation that we provide a counselor onsite for individual counseling only or would this be the more traditional critical incident response request, where a critical incident responder would be available for group debriefings/listening sessions, along with potentially offering one to one support?
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Answer
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We expect the offeror to be able to provide the need of the university at the time of the emergency/critical incident. If the request is for on-site individual counseling that need should be met or if group counseling is request that need should be met as well.
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Submitted
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10/13/2022 03:30:50 PM (ET)
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Question
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• Regarding the request to provide “number of providers per county and the maximum driving distance” – would it be possible for Clemson to provide an employee census (home zip code only) so that we could provide a more appropriate picture of provider coverage, based upon where employees live?
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Answer
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No, we expect the offeror to be able to provide services in all South Carolina counties. An employee that is not at the main campus should have access to the same services throughout the state.
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Submitted
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10/13/2022 03:30:36 PM (ET)
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Question
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• In an effort to be a “green” company, we generally provide promotional materials electronically. If printed materials are desired, how many printed brochures and how many printed posters are requested annually?
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Answer
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Varies. The offeror should be able to provide promotional materials to all employees if requested. We have on average 6,300 employees.
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Submitted
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10/13/2022 03:30:15 PM (ET)
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Question
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• How many Critical Incident events were responded to in the most recent contract year?
• How many Critical Incident events were responded to in the prior contract year?
• How many hours of Critical Incident support were provided in the most recent contract year?
• How many hours of Critical Incident support were provided in the prior contract year?
• How many hours of on-site Critical Incident support are currently provided in the contracted rate?
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Answer
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We are not able to provide this information.
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Submitted
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10/13/2022 03:30:03 PM (ET)
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